• "Excellent customer service."

    Had a few questions before buying and the team at Surride was quick to respond and super helpful. Super smooth process, and the bike rips on trails. Totally worth the money!


    Jenna R., Virginia

  • "Best purchase I've ever made!"

    I bought the 2025 Ultra Bee from Surride and it is the best bike I've ever had! Although the shipping time is a little long, it was priced lower than other competitors, which made it worth the wait!

    Mike T., North Carolina

  • "These bikes are a game-changer."

    I’ve owned gas bikes for years but switching to electric was the move. Quiet, powerful, and eco-friendly. Surride made the transition easy and stress-free. They were with me the whole journey.

    Carlos M., California

  • "Life on the trails just got better!"

    I've had this bike for 4 months now, and I plan to get another one soon from Surride! As a person who goes on big trails and rides heavy, I can definitely tell you this bike will last!

    — Bryan H., Texas

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  • Free US Shipping

    We offer 100% free shipping on all orders within the United States—no hidden fees or surprises at checkout.

  • Customer Service

    Have a question? Need help? Our US-based team is ready to assist via chat, phone, or email—no bots, no overseas wait times.

  • Better Prices

    We keep our prices lower than competitors without sacrificing quality, giving you the best value for your money.

  • Verified Suppliers Only

    We source our products from trusted, verified manufacturers, so you’re never getting knockoffs or second-hand items.

  • Secure Payment Options

    Shop safely with encrypted checkout, major credit cards, and financing options like Shop Pay Installments.

  • Exclusive Limited Models

    We provide limited edition and hard-to-find models—often before anyone else does.

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Questions & Answers

Do you offer price matching?

We want you to feel 100% confident that you're getting the best deal possible. If you find the exact same model (including color, specs, and battery) available from another authorized U.S. dealer at a lower price, we’ll do our best to match it. Contact us to process a request!

Are there any shipping costs?

Surride offers promotional free shipping for domestic purchases in the US. Orders outside this region are excluded from this promotion.

How long does shipping take?

All orders are processed within 24–48 hours after purchase confirmation. Once processed, orders are shipped within 2-4 weeks. Standard delivery time ranges from 2-4 weeks, depending on your location and carrier logistics. Some addresses that will take a longer time to reach will be informed by email or other means to let you know.

If your order is not shipped within the specified timeframe, you are eligible for a refund.

Are you an authorized dealer?

Surride is partnered with verified suppliers to source bikes directly to you.

Do you offer installment or payment plans?

We offer payment plans through trusted providers like Shop Pay Installments. You can split your purchase into interest-free or low-interest monthly payments at checkout, subject to approval.

Please note: There is a non-refundable fee of up to 5.9% of your total order on purchases made through payment plans (e.g., Shop Pay Installments).